Privacy Policy
Newcastle Pole and Aerials Academy Pty Ltd
ABN: 45 639 420 027

Last updated: 8th May 2025

1. Overview

Newcastle Pole and Aerials Academy Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. What Personal Information We Collect

We may collect personal information such as:

  • Full name

  • Date of birth

  • Contact details (phone, email, address)

  • Emergency contact information

  • Payment details (via secure third-party processors)

  • Medical or health information relevant to your participation

  • Images or videos (e.g. from performances or training, with your consent)

  • Any other personal information you provide to us

3. How We Collect Personal Information

We may collect your information when you:

  • Register or enrol in a class

  • Contact us via our website, email, phone, or in person

  • Participate in events or performances

  • Visit our website or social media pages

  • Fill in any forms or questionnaires

We aim to collect personal information directly from you. In some cases, we may collect it from third parties with your consent or where permitted by law.

4. Why We Collect Personal Information

We collect and use your information to:

  • Provide and manage our classes and services

  • Ensure your safety and well-being

  • Process payments and maintain records

  • Communicate with you about updates or promotions

  • Improve our services and operations

  • Comply with legal obligations

We will not use your personal information for purposes other than those for which it was collected, unless permitted by law or with your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and instructors

  • Service providers (e.g. booking software, payment gateways)

  • Medical professionals in case of an emergency

  • Regulatory or legal authorities if required by law

We do not sell or rent personal information to third parties.

6. Storage and Security

We store personal information securely in electronic and physical formats. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure, including:

  • Secure storage systems

  • Access controls

  • Staff training

When no longer needed, personal information is securely destroyed or de-identified in accordance with legal requirements.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us using the details below. We may require proof of identity and will respond within a reasonable time.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond to your complaint promptly and work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Newcastle Pole and Aerials Academy Pty Ltd
Email:  [email protected]
Address: Unit 2, 32 Rural Drive, Sandgate, NSW 2304